At RedCloud, we're dedicated to empowering our clients’ businesses with the tools and technologies they need to succeed in today's competitive landscape. While these days it feels like there is a new platform every day to help streamline business, every day, our team of experts research, evaluate, recommend, and leverage today’s leading tech platforms to drive success for our clients. In fact, we use many of these platforms for RedCloud’s own operations - so we certainly practice what we preach! Whether it's streamlining operations, gaining insights from data, or boosting productivity, we're here to help businesses thrive. Harnessing Leading Technologies At RedCloud, we understand that every business is unique, with its own set of needs and challenges. That's why our technology-driven practices are focused on harnessing the power of cutting-edge platforms  to drive success for our clients. With expertise in a range of platforms, including Amazon Web Services, Dynamics 365, Google Cloud Platform, Power Apps, Salesforce, and more, we offer tailored solutions designed to meet each client's specific requirements. Some Of The Platforms We Leverage Microsoft Azure:  As a trusted Microsoft partner, we leverage Azure's cloud computing services to help businesses scale, innovate, and succeed in the digital age. Power Platform: With Power Platform, we empower businesses to automate processes, build custom apps, and analyze data to drive productivity and efficiency. Tableau: Our expertise in Tableau enables businesses to visualize and understand their data, empowering informed decision-making and driving business growth. Microsoft 365: With Microsoft 365, we provide businesses with the tools they need to collaborate, communicate, and innovate, all within a secure and integrated environment. Google Workspaces:  Our proficiency in Google Workspaces enables seamless collaboration and communication, helping businesses stay productive and connected. Case Studies Optimizing Resources with Visualized Business Analytics A multinational software company faced the challenge of tracking and solving real-time issues across a suite of products. RedCloud implemented Tableau's data visualization tools, enabling the team to gain insights and optimize resources. By visualizing complex data sets, the team streamlined operations and addressed critical issues promptly, enhancing product performance and customer satisfaction. Managing Sales Leads with Salesforce A medical device company needed to improve sales lead management. RedCloud delivered a customized Salesforce CRM solution, enhancing efficiencies and growth strategy. By optimizing Salesforce, the sales team efficiently managed leads, tracked opportunities, and closed deals, leading to accelerated revenue growth and improved customer relationships. At RedCloud, we're committed to driving success for our clients through the strategic use of leading platforms and technologies. Contact us today  to learn more about how we can help your business thrive in the digital age.

In April 2024, RedCloud Consulting strategically positioned a trio of experienced privacy consultants within the operations of their esteemed partner, a global travel corporation. This partner's platform serves as a nexus for travelers and hosts, offering an array of over a million unique lodgings and experiences across more than 220 countries and territories. At the heart of this partner's product innovation lies machine learning, which powers features such as tailored recommendations, dynamic pricing, fraud detection, and natural language processing. To uphold the pinnacle of quality, security, privacy, and ethical standards, the partner employs a stringent machine learning review process that engages a diverse array of stakeholders from various disciplines. THE CHALLENGE The customer’s machine learning review process was complex and time-consuming, involving multiple different reviews from product legal, licensing legal, information security, privacy, engineering, anti-discrimination and exclusion, and product data science teams. During an initial analysis of this process, our RedCloud team observed that some of these reviews were being conducted over email and telephone, which sometimes resulted in inconsistent documentation and communication. Moreover, reviews often began late in the development cycle, leading to delays and rework. At the onset, the average time to complete a machine learning review was several months and, in some cases, more than a year. I have been working with RedCloud for only six weeks so far, and they have been a lifesaver! - Senior Manager RedCloud is absolutely phenomenal! I am very happy with them and excited to keep working with the RedCloud team. -Senior Manager THE SOLUTION In partnering with RedCloud, our team of experienced privacy managers was able to streamline the machine learning review process and improve the collaboration and efficiency of the review teams. RedCloud helped with the implementation of the following solutions: Consolidated multiple disparate reviews into one holistic system in Jira, a project management tool that allows for easy tracking, reporting, and collaboration. Standardized the review criteria, templates, and workflows for each discipline, ensuring consistency and clarity across the review teams. Integrated the review system with the customer’s machine learning platform, enabling automated triggers and notifications for review requests and status updates. Engaged with the machine learning teams early in the project lifecycle, facilitating good privacy by design and addressing potential issues before they become costly or risky. THE RESULTS The synergistic partnership between RedCloud and their esteemed client yielded substantial enhancements in both the quality and efficiency of the machine learning review process: Reduced the time to complete a machine learning review from several months to approximately two weeks, accelerating the delivery and launch of machine learning features. Enhanced collaboration and communication among the review teams, fostering a culture of trust and transparency. Improved the documentation and traceability of the review process, enabling better auditability and accountability. Increased the satisfaction and engagement of the machine learning teams, who received timely and constructive feedback and guidance from the review teams. This case study exemplifies how RedCloud's collaborative approach, underpinned by data and analytics, adeptly addresses complex privacy challenges and solutions.

Information security management is not just a concern for some businesses—it's a critical necessity for all. With the increasing prevalence of cyber threats and data breaches, safeguarding sensitive information has become paramount for maintaining trust, protecting assets, and ensuring regulatory compliance. RedCloud's Support to Global e-Commerce Business As part of a recent client engagement, RedCloud stepped in to address the e-commerce client's complex information security challenges head-on. Through a meticulous audit process, our team of RedCloud experts gained comprehensive insights into the client’s existing security infrastructure, identifying vulnerabilities and areas for improvement. Recognizing the urgent need for action, our team initiated a multifaceted approach to tackle the issues at hand. RedCloud spearheaded a comprehensive overhaul, enhancing data quality and facilitating the company's data migration to a centralized storage platform. In parallel, rigorous security measures were implemented across networks, code, applications, and third-party tools, with each step meticulously documented and compiled into detailed data dictionaries and playbooks. These strategic initiatives fortified the company's security infrastructure and operational resilience, positioning it for sustained success in the e-commerce sector. As a result, the client achieved enhanced data security and real-time visibility into its security landscape, safeguarded critical resources, and fostered greater trust with partners and customers. Are you facing similar challenges in managing your information security landscape? Don't wait until it's too late. Contact RedCloud’s Privacy practice team today, and let us guide you on your journey to a more secure future.

An international technology company had developed systems and tools to manage its supply chain, but as demand grew, so did the strain on those existing systems. Increased demand required a supply chain with far more efficient tools and scalable systems. ​To help build a world-class supply chain organization, RedCloud Consulting stepped in with expert change management support, ensuring smooth adoption and system success. THE CHALLENGE Our client, a global tech company, wanted a supply chain that could reliably scale with market demands. Besides development, adoption of supply chain improvements was key. And to achieve that, a fundamental transformation of roles, processes, and systems needed to happen. "Thank you so much for all the work you do. Your perspective, energy, and expertise contribute greatly. Thanks for standing up this effort to help the team establish baseline engagement metrics so we can shoot for the stars! What isn’t tracked isn’t counted.” - Client Representative THE SOLUTION Our team of experienced consultants tapped their critical thinking toolkit to generate thoughtful ways to drive adoption. Throughout the project, our consultants relied on inspired storytelling, creative infographics, and other proactive forms of communication to ensure changes were managed in a way that best supported the clients’ supply chain transformation and ease of adoption. In addition, our team developed innovative tools to measure communication effectiveness. Creating a communications metrics dashboard to better understand baseline trends for how employees consumed project sites, emails, and workshop content allowed the RedCloud team to make informed and necessary adjustments. Due to the size and complexity of the transformation efforts, our client requested a persona repository. ​Our team's strategy involved creating a RASCI matrix to define roles and responsibilities for different groups impacted by the transformation. Using this matrix, the RedCloud team was able to build a "live" persona repository on SharePoint, which housed project personas, FAQs, training resources, contacts and more. This enabled change managers to be aligned on persona data points. RedCloud change managers also identified the need for a scalable project management approach to support small to large projects. They created a visual representation of change management deliverables and drove weekly meetings with client team members to make sure that any changes to the timeline were proactively addressed. THE RESULTS RedCloud increased communication effectiveness by creating a way to quickly measure the effectiveness of various forms of communication, and identify additional engagement opportunities. By leveraging SharePoint, RedCloud enabled consistent persona data capture and transparency. This saved the client time by providing change managers and other team members with upfront persona information, allowing them to better drive business and change management decisions. RedCloud change managers used their extensive experience in Prosci ADKAR to increase transformation awareness and knowledge through communications and training, focusing on feedback and engagement opportunities to guarantee transformation readiness.

At RedCloud, we've honed a hybrid business and technical approach that improves project outcomes and fosters better collaboration among team members. This method—which we call “Delivery Excellence”—drives successful projects and builds long-term relationships and trust with our clients across nearly any sector or industry. The members of our Delivery Excellence Practice are all about maintaining high-quality standards and ensuring that every deliverable provides high value and efficient implementation. How RedCloud Can Help RedCloud experts excel in navigating highly complex projects through leading-edge project management strategies and solutions. Acting as guides for our clients, we lead advanced problem-solving and strategic planning sessions, implementing industry best practices to ensure every project is executed with precision. By leveraging modern tools and methodologies (without “over-engineering” a solution), we deliver projects efficiently and at scale, empowering our clients’ organizations to achieve their goals with confidence in our capabilities. Our Core Principles Holistic Understanding: We bridge the gap between different departments and stakeholders, ensuring that projects align with both business goals and technical requirements. Effective Communication: Our team excels in translating technical jargon into business terms and vice versa, fostering better collaboration and understanding among team members with diverse backgrounds. Risk Management: With our dual perspective, we create robust risk management plans that mitigate issues before they escalate, keeping projects on track and avoiding costly delays. Resource Optimization: We optimize both human and technical resources to ensure that projects stay on track and within budget. Efficient Problem Solving: Our ability to analyze problems from both business and technical angles results in quicker and more effective solutions. This minimizes disruptions and keeps the project timeline intact. Customer Satisfaction: Our practice is centered around delivering solutions that meet technical specifications, business requirements, and, most importantly, our clients’ needs. Organizations choose RedCloud's Delivery Excellence Practice because of our unique hybrid approach, which combines business acumen with technical expertise. We build long-term relationships based on trust and success, helping our clients achieve their strategic goals. Contact our practice lead today to learn how RedCloud can help your projects succeed.

The latest RedCloud Lunch and Learn session delved deep into our Privacy Practice, spotlighting its pivotal role in enabling our clients’ organizations to secure data and uphold privacy standards. These internal, professional development events are opportunities for experts from across our company to educate other RedCloud consultants on our core services and capabilities, ensuring that our clients have access to a holistic set of solutions when they work with our team. Built on the mission of safeguarding data and ensuring compliance with regulations while prioritizing customer privacy, practice lead Alka Garg walked her fellow RedCloudians through the comprehensive suite of services tailored to meet the unique needs of diverse client organizations. Highlights of the Lunch and Learn include: Privacy Program Development as a cornerstone service of the practice, emphasizing the crafting of bespoke privacy programs aligned with regulatory requirements. Operational Excellence serves as a guiding principle for our work, emphasizing seamless integration of privacy measures into daily operations to optimize efficiency and effectiveness. The development and implementation of robust Policies and Procedures, which provide our clients with clear guidelines for handling personal information within organizations. The presentation then shifted to some real-world examples from our team’s work across industries, applying best practices and industry-leading approaches to Privacy. Those case studies included: Implementation of the Privacy Case Management tool streamlined privacy inquiries, enhanced compliance with regulatory affairs, and facilitated auditability. The platform's ongoing enhancements and maintenance management underscored RedCloud's commitment to evolving privacy solutions. Over the past five years, our team of privacy experts has continuously supported reporting through dynamic datasets and provided SharePoint design and support for privacy teams and internal stakeholders. Additionally, the transformation of complex data handling standards into user-friendly Power Apps showcased our innovative approach to addressing intricate challenges. Collaboration with our clients at a Fortune 50 technology company to clarify and plan tech strategies, including Artificial Intelligence and Machine Learning use cases, reflected RedCloud’s commitment to driving innovation. Visionary initiatives such as the formulation of technology direction, strategic roadmaps, and AI strategy memos highlight our team’s forward-thinking approach to technology integration. Lastly, our work with clients at the world’s leading online marketplace for short-term rental properties illustrated our team’s prowess in policy creation and refreshing, particularly in the realms of AI guardrails and ML review processes. Gap analysis to ensure alignment with global data protection regulations and the development of priority matrices underscored our dedication to compliance and ethical AI practices. As Privacy is critical to every company in today’s economy, this latest RedCloud Lunch and Learn was highly attended by our team members and demonstrated our commitment to data security, privacy, and innovation for all of our clients. We look forward to the next professional development opportunity at RedCloud - always a rewarding opportunity to get our team together to learn, discuss and collaborate for the betterment of our work with all our clients.

We're excited to introduce Sean Taylor, a talented Content Designer at RedCloud, who recently joined us for our latest "10 Min With" interview. Sean collaborates with a team of content designers to create seamless user experiences, working on projects such as clarifying product language, writing video scripts, and crafting team newsletters. Sean shares his approach to maintaining a healthy work-life balance, his recent read "Billy Wilder on Assignment," and some surprising personal anecdotes, including his love for ultrarunning and DVDs. Join us as we get to know more about Sean Taylor and his journey at RedCloud below. Describe your role and what you do in a nutshell. I work on a team of content designers, collaborating across multiple work streams to help create user experiences. Some examples of past work include clarifying product language, writing video scripts, and helping create a team newsletter. How do you maintain a healthy work-life balance in your role? My days are consistently filled with meetings, so I try to plan and carve out times throughout my week that allow me to focus on my physical and mental health. I also enjoy cooking, so taking breaks while making meals helps me reset for a moment. It's easy to get stuck behind your screen, so I make sure to take advantage of my free time during the weekends. Every day is different, so maintaining a sense of flexibility is key to balance your work and your life. Tell us about something interesting you've learned recently. Being off your phone is a lot more fun than being on it. (Sent from my phone) If you could suggest a book for the entire RedCloud team to read, what would it be and why? I just finished reading Billy Wilder on Assignment, which depicts his time before he became a celebrated writer/director. You've probably heard or seen his movies like Sunset Boulevard, Double Indemnity, and The Apartment. I believe you'd get a kick out of reading his works from his early years, which are translated into English for the first time. What's a piece of obsolete technology you still have a soft spot for? DVDs. I just got a 4K player as well. I could (and do) sit and watch them for hours. What's one thing people don't know about you that they would be surprised to discover? The first race I ever competed in was a 100-mile race, and I had 30 hours to complete it. After 21 hours and 71 miles, my knees were swollen the size of baseballs, which was the farthest I've ever been. I wish I had completed the full race, and shoutout to all the ultrarunners out there. I couldn't walk for three days, plus I ordered a pizza twenty miles away by accident and never received it. I still think about that pizza sometimes… What are you passionate about or enjoy outside of work? Sports. I've loved competing ever since I was a kid and will always jump at a challenge. I support the Atlanta Braves, Alabama, and Aston Villa. I also love watching and playing golf, which blossomed after I saw "Happy Gilmore" when I was seven.

This month, RedCloud’s Digital Solutions practice, led by Benny Swedberg, was honored by Consulting magazine with the 2024 Leaders in Technology: Firm Excellence in Technology Application award. This prestigious accolade recognizes our team’s ability to empower businesses to streamline operations, elevate customer experiences, and embrace innovation, enabling our clients to adapt and thrive in today's rapidly evolving marketplace. The award specifically recognized RedCloud’s implementation of a comprehensive managed service for Digital Transformation for clients at an industry-leading, international retail corporation. In this ongoing engagement, our team devised a robust internal framework targeting multiple workstreams that were formerly manual, reliant on physical paperwork, or plagued by inefficiencies stemming from the integration of enterprise systems. Our Digital Transformation team developed an integrated program encompassing marketing, triaging, project management, development, and support. The project accomplishments include a substantial reduction in the risk of data security breaches, a noteworthy decrease in workstream effort hours, and a substantial increase in net sales attributable to innovative merchandising assistance applications, resulting in seven-figure sales growth. A big thanks must go out to our clients for their trust and partnership, and to our talented team of consultants working on the Digital Solutions practice for their unwavering passion and ingenuity, creating specific solutions to meet our clients’ most pressing challenges. Here’s to continued innovation and many more milestones ahead!

Are you tired of jumping through hoops to retrieve data from related tables in Power Automate? Say goodbye to cumbersome processes and hello to efficiency with the “expand query” feature. By leveraging the expand query in Power Automate, you can streamline the retrieval of properties from related tables without the need for additional steps. In this tutorial created by our RedCloud Digital Solutions Practice team, we’ll walk you through the process step by step, demonstrating how to set up the flow, identify navigation properties, utilize them, and parse JSON to get the desired output. Let's dive in! Utilizing the expand query in Power Automate can streamline the retrieval of properties from related tables without the need for additional steps. Here's a brief example: Step 1: Set Up the Flow Begin by creating a flow that uses the Dataverse List Rows action. In this demonstration, the flow is manually triggered, listing “Accounts” from Dataverse. To limit the output, a row count is set to one. Step 2. Identify Navigation Properties Subsequently, use the Compose action to output the result from the List “Account” action. This output serves to identify the navigation properties necessary for expanding related tables. Copy this output. Step 3. Utilize Navigation Properties In Visual Studio Code, search for navigation properties. These properties enable the expansion of related tables directly within the list rows action, eliminating the need for separate steps to retrieve related table values. To specify specific columns from the related table, OData queries can be employed. For instance, to retrieve Country details (Region, Location, and Currency) associated with a case, the following query can be used: Step 4: Parse JSON OData for expanding Country and selected properties will result in the JSON output shown below. By generating a sample from the JSON above, it will result as the following output in your flow.

In America, perhaps more than any developed nation in the world, “consumer” habits drive our economy. Our nation’s Consumer Price Index reports on the health of consumer spending, guiding many other aspects of the economy. The consumer sector is dynamic, with trends shifting constantly. What’s new today may be old news tomorrow. Here at RedCloud, we thrive on this dynamism as we help clients meet their customers where they are with their product or service's technology, go-to-marketing, and messaging.  We're not just observers but collaborators, innovators, and partners in progress, adapting strategies and solutions to meet the evolving needs of our clients and their customers. From startups to established Fortune 50 enterprises, we embark on a journey of partnership, leveraging our expertise to refine strategies, enhance customer experiences, boost retention rates, and seamlessly integrate cutting-edge technologies. Our market research, which forms the bedrock of our approach, has led to significant improvements in our clients' businesses. We delve deep into consumer insights, deciphering trends, preferences, and behaviors to unearth actionable intelligence. Armed with this knowledge, we craft bespoke strategies tailored to each client’s unique positioning and aspirations. But it’s not just about understanding the market; it’s about crafting experiences that resonate profoundly. At RedCloud, we're champions of customer-centricity. We believe every touchpoint is an opportunity to delight, surprise, and forge lasting connections. Whether optimizing digital interfaces or revamping brick-and-mortar experiences, we strive to elevate every interaction, transforming customers into loyal advocates. With our expertise, passion, and dedication, we're not just shaping the future of consumer engagement; we're pioneering it. Take a closer look at our success stories in the consumer sector: Cyber Vulnerability Prevention & Information Security Management and Boosting Sales​ Through Unified Support. These real-world examples showcase how RedCloud has helped businesses like yours navigate the dynamic landscape of consumer behavior, driving growth and fostering lasting customer relationships.

As any leader will tell you, in today’s digital-first world, data has become the lifeblood of successful businesses and organizations. Harnessing the power of data analytics and AI is no longer just an option—it's a necessity for staying competitive and innovating. Customers are coming to expect it in many products and services. Through our team of experts that make up RedCloud's Data & AI Practice, we understand the pivotal role that Data and AI play in unlocking invaluable insights, informing strategic decisions, and ultimately propelling our clients’ businesses forward. RedCloud's Support to U.S. Department of Defense One exemplary showcase of our Data & AI Practice in action is our ongoing collaboration with the U.S. Department of Defense (DoD) on an aircraft maintenance program. Our team at RedCloud is providing technical leadership support to develop predictive analytics and reporting capabilities aimed at optimizing fleet maintenance and parts replacement processes for the U.S. Navy and Marine Corps. By leveraging a combination of data scientists and DoD maintenance subject matter experts, we're building technical capabilities applied to specific helicopter fleets flown by the U.S. Marine Corps. Our goal is to enhance the availability of the right equipment at the right time, thereby increasing aircraft readiness and improving planning efficiency. At RedCloud, we're passionate about helping organizations unlock the power of their data and AI capabilities. Whether you're looking to optimize operations, enhance customer experiences, or drive innovation, our Data & AI Practice is here to support your journey toward success. To learn more about how RedCloud is transforming aircraft maintenance for the U.S. Department of Defense, contact us today and explore our full case study here. Ready to embark on your data-driven journey? Contact us now, and let's unlock your business's full potential together.

While big data and AI are key drivers of innovation in today’s economy, garnering a good deal of the current industry spotlight, marketing and sales remain crucial to the initial and long-term success of nearly any type of product or service. To that end, over the last decade at RedCloud, we’ve developed a highly accomplished Marketing and Sales practice, providing our clients with proven strategies and innovative tactics to introduce, educate, and motivate customers. Leveraging that expertise, Account Director and Practice Lead Scott Morton hosted our recent internal “Lunch and Learn'' session, with a packed agenda covering RedCloud’s latest service offerings, industry trends, and insightful presentations on recent projects with our clients at Microsoft. Attended by a wide range of the RedCloud team, this session was a treasure trove of knowledge. Highlights of this Lunch and Learn session included: A dive into RedCloud's Marketing and Sales offerings, providing an in-depth overview of the array of tools, strategies, and resources used by our team to bolster marketing and sales endeavors. RedCloud's offerings are finely tuned to address the multifaceted requirements of contemporary businesses, covering everything from lead generation and customer relationship management to data analytics and automation. An overview of RedCloud’s ongoing work with Microsoft Cloud Marketing MOSA (Marketing, Operations, Sales, and Analytics), a framework providing businesses with a holistic approach to cloud marketing through leveraging the full potential of Microsoft's cloud solutions for marketing and sales success. Our team also learned how RedCloud's tailored MOSA solutions can help businesses implement effective cloud marketing strategies, driving growth and profitability for our clients in today's competitive marketplace. The Lunch and Learn concluded with Scott providing a deep dive into strategy and planning, providing our team with essential tools and frameworks to develop and execute successful marketing and sales strategies. From setting SMART goals to conducting market research and competitor analysis, this “Strategy & Planning 101” equipped our consultants with a new set of skills, tools, and resources to expand current projects, adding more value to their clients. As always, this session sparked cross-team collaborations and ideation within RedCloud’s team of experts, reminding us of the importance of pulling together from time to time to educate and inspire our teammates. We already can’t wait for the next one!