Shepherding a Supply Chain Through a World-Class Transformation

An international technology company faced growing strain on its supply chain systems as demand increased. To ensure scalability and efficiency, RedCloud Consulting partnered with the client to provide expert change management support, guiding adoption of new processes, roles, and tools. By combining structured change management, effective communication strategies, and innovative measurement tools, RedCloud facilitated a smoother transformation and sustained supply chain improvements.

Client Situation

The client sought to transform its supply chain organization to reliably scale with market demands. Challenges included:

• Adoption of new systems and processes across a large, global workforce

• Need for clear roles, responsibilities, and accountability for impacted teams

• Ensuring change management practices could scale from small to large projects

• Measuring engagement and communication effectiveness to drive adoption

RedCloud was engaged to improve readiness, streamline communication, and foster adoption of the new supply chain systems.

Our Approach

RedCloud applied a multi-faceted change management strategy:

1. Proactive Communication & Engagement: Utilized storytelling, creative infographics, and workshops to foster understanding, engagement, and awareness of the transformation.

2. Communication Metrics Dashboard: Developed dashboards to track employee engagement with emails, workshops, and project sites, enabling data-driven adjustments to communication strategies.

3. Persona Repository & RASCI Matrix: Built a live SharePoint repository containing project personas, FAQs, training resources, and contacts to provide transparency and guide change management decisions.

4. Scalable Project Management: Created visual representations of deliverables and held weekly meetings to proactively manage changes to timelines and priorities.

5. Prosci ADKAR-Based Readiness: Leveraged change management frameworks to increase awareness, knowledge, and readiness through targeted communications, training, and feedback loops.

Impact

RedCloud’s efforts delivered measurable outcomes:

• Improved Communication Effectiveness: Dashboards allowed the team to measure engagement, identify gaps, and optimize messaging in real-time.

• Enhanced Transparency & Accessibility: The persona repository provided consistent and accessible data, enabling faster and more informed decision-making.

• Scalable Change Management: Tools and processes supported projects of varying size and complexity while ensuring alignment across teams.

• Increased Transformation Readiness: Employees gained awareness, knowledge, and confidence in the new systems, driving smoother adoption.

• Data-Driven Decision Making: The team leveraged metrics and insights to continually refine approaches, improving overall transformation outcomes.

Lessons learned—such as using clear communication metrics, establishing accessible persona data, and embedding structured change management—helped ensure long-term success and adoption across the supply chain organization.

By integrating structured change management with innovative measurement and communication tools, RedCloud enabled the client to successfully scale its supply chain transformation, ensuring adoption, alignment, and readiness across all teams.

Ready to drive strategic transformation in your organization?

Contact RedCloud’s Strategy and Transformation Practice team today to learn how we can help manage complex transformations, increase adoption, and deliver measurable impact.