Transformation Offices at a Crossroads: Thriving in the Age of AI

At RedCloud, we work with clients who are navigating major change, and one of the biggest shifts we’re seeing right now is within the Transformation Office itself.

What used to be a clear function focused on implementing change is now evolving into something more complex. Transformation Offices are being asked not only to execute change but also to shape it strategically. With AI and automation now disrupting nearly every part of the business, transformation teams are under pressure to keep up—and level up.

If you lead or support transformation work, you’ve likely felt this shift. The role is no longer just about rolling out new systems or managing projects; it has evolved to encompass broader responsibilities. It’s about becoming a true strategic partner to the business, while still delivering results on the ground.

Doing More with Less (Yes, Really)

From workforce retirements and talent gaps to mounting regulatory and consumer demands, there’s no shortage of challenges. In the utility space, for example, up to 37% of the workforce is expected to retire by 2031—yet only 44% of companies have a long-term plan in place.

At the same time, budgets are tight, and the bar for impact is higher than ever. The pressure is real, and AI is here, whether your team is ready or not.

As Bill Nye put it best: “Instead of just doing less, we have to find ways of doing more with less.”

Building the Foundation for AI-Driven Transformation

AI can supercharge transformation—but not without the right foundation. At RedCloud, we help teams assess their readiness across five key dimensions:

1. OCM Process Maturity Are your change management practices consistent and built into every initiative, or are they still reactive and ad hoc?

2. Understanding AI’s Potential Does your team know what AI can actually do beyond chatbots and automation? Can they spot high-impact use cases aligned to business goals?

3. Infrastructure and Tooling Do you have scalable, enterprise-ready tools, or are you relying on free AI tools for individual tasks?

4. AI in Action Are you actively utilizing AI to enhance your team's efficiency? Are you measuring impact and sharing wins?

5. OCM Data as a Strategic Asset for Transformation Are you managing your data in ways that drive portfolio-level decisions and enable dynamic reporting?

6. Using a self-assessment model, organizations can score themselves from Level 1 (Emerging) to Level 5 (Empowered) in each area and then develop an action plan to move forward.

What Comes Next?

The Transformation Office Accelerator isn’t just about theory; it’s backed by tools that help you make change stick. From saturation mapping and stakeholder journey reviews to real-time project-level change dashboards, these resources provide enhanced visibility, alignment, and informed decision-making.

And the best part? Everyone benefits—employees, leadership, OCM practitioners, and transformation leaders alike.

Want to explore what your transformation office could look like in the age of AI? Let’s talk about what’s possible and how RedCloud can help you get there.