Cat Case Studies

Case Studies

RedCloud’s client was seeking experts in workforce optimization, strategies, and technologies to optimize the forecasting and scheduling of a globalized team of customer support engineers. CHALLENGE A client was seeking to provide an overall workforce management (WFM) assessment, tool integration, BI and analytics, forecasting, pattern analysis, and custom...

Within a key division of a multinational software company, a dedicated team tracks and solves a real-time list of the largest and most systemic issues facing a suite of products. CHALLENGE Monthly reports help the team’s leadership make critical decisions about how and when to resource against...

Through multiple acquisitions, a global e-commerce company found itself with an unmanaged information security landscape, creating large scale vulnerabilities for the company and its customers’ private data. CHALLENGE After eight years of unconfigured and unmanaged data, the company had lost control of not only data storage practices,...

RedCloud’s multinational technology client often encountered local-country challenges in account penetration when selling to globally dispersed customers. These challenges, whether geographical, local-language, or local-market related, inhibited customer satisfaction, opportunity identification, and deal-closure. CHALLENGE The client needed to organize and quantify their sales support program, which was in...

Numerous stakeholders were creating an ever-expanding number and variety of sales materials to support the ongoing collateral needs of field and partner sales teams at a global software company. CHALLENGE Over time, critical resources for selling the company’s cloud-computing services devolved into an assortment of presentations without...