Steady as She Goes: Growth Opportunities Abound with New Cadre of Teammates

As the world continues to shift in a variety of ways, we stay focused on what RedCloud can do in support of the collective, long-term success of our clients, team, and our community as a whole. This includes adding to our team as our offerings and services evolve. With our exciting news of launching the Business Solutions and Intelligence Practice and earning another spot on the annual Puget Sound Business Journal’s Fastest Growing list, we believe the best is still to come for us! As we adapt to the ongoing dynamics of the pandemic, we look to different ways to make everything happen for our clients and are confident that our new team members will be essential in getting us there.
Do you see yourself on our team? We’d love to meet you! Reach out to us if you’re interested in a role at RedCloud.

Let’s meet each of the newest team members:
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• Kristin Fiore, Senior Instructional Designer - Kristin will be consulting in a Business Transformation Office to develop training for new digital platforms. With a dozen years in training development, she has worked at Microsoft, Amazon, Boeing, and several small businesses developing curricula with a focus on cloud technologies and change management.
  
  
• Scott Gallagher, Senior Consultant - Scott brings 12 years in IT Management and Escalation Resolution, within customer-facing leadership positions, where he drove the customer experience for Enterprise and SMB level clients alike. He has a proven ability to be a persuasive communicator and thoughtful leader.
  
  
• Joe Hauser, Workforce Management Analyst - Joe will be working on his clients’ capacity planning/ allocation process. For the past 15 years, Joe worked at Alaska Airlines in the Contact Center and Operations Departments where he created and maintained workforce management reports and c-stat reports.  Joe also led cross divisional projects for the Contact Center, Operations Support and Central Load Planning Departments.
  
  
• Matt Little, Senior Associate - Matt is a key member of RedCloud’s new Business Solutions & Intelligence Practice. He’s supporting PowerApps & Power Automate implementation for RedCloud’s clients, as well as developing internal apps, business solutions and processes for the BS&I Practice. Matt has 10+ years of management consulting experience, and was a Digital Transformation delivery lead for teams of all sizes and a manager of a practice.
  
  
• Marie Mihail, Senior Consultant - Marie will be consulting to improve the strategy, design and attach rate for Consumer Microsoft Complete protection plan offers. She brings 12 years of diverse experience working at Microsoft and 10+ years of high-tech product management and marketing leadership roles. Marie is adept at graceful collaboration to build team success with a thoughtful leadership style.
  
  
• Adina Sapp, Knowledge Management Consultant - Adina has joined RedCloud as a Knowledge Management Consultant to mature the knowledge base for her client’s worldwide seller support team. Adina specializes in knowledge base architecture, creation and platform consolidation. Her experience includes consolidating multiple enterprise knowledge silos into a centralized system that is accurate, structured, and functional. As a published author, her articles have appeared in CIO Magazine, Hospitals & Health Networks Magazine, Chief Learning Officer Magazine and Workforce Magazine.
  
  
• Jay Steinbrecher, Senior Consultant - Jay will be working with his clients to improve the performance and conversion rates of consumer-facing support agents.  Jay brings over a decade of experience successfully guiding Fortune 100 clients, improving customer-facing processes and streamlining operations. He has managed large and small global teams, primarily in agile environments.
  
  
• Scott Walker, Export Consultant - Scott has joined RedCloud as an Export Consultant, working with his new client to aid in their Work From Home program. Scott holds a degree in International Business from the University of Georgia, with a minor in Spanish. He worked for Microsoft for 20+ years in roles in Sales, Export Operations, and Credit Management, working to get new products into customers’ hands both internationally and domestically. He also completed Six Sigma Green Belt training and won a departmental award for improving Channel Partner data integrity. 
  
  

A big RedCloud welcome to each of you, we’re so glad to have you on board!