New Team Members Race Out of the Gates

While 2020 is a year unlike anything we’ve seen as a society in recent memory, our business is staying strong thanks to dedicated clients and consultants who forge ahead to keep business stable and moving forward! As part of that forward-looking approach to tough times, we’re proud to announce the latest group of new RedCloud team members who bring outstanding professional experience in a variety of areas like social media, strategic partnerships, team leadership and even race car driving! 
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The stability and flexibility that RedCloud’s approach provides in these uncertain times continues to attract and add new professionals. If you’re interested in what your career could look like at RedCloud as we continue to grow during 2020, we welcome you to reach out to us.

​Now, onto meeting our dynamic new consultants: 

• Kim Wolfkill, Senior Consultant - Consulting inside a game development studio, Kim is helping improve how our clients conduct business with the automotive and motorsports industries. He brings 25 years of automotive, media, and partnership experience (12+ working with Microsoft), leading successful teams in print/online content and strategic partnerships. Kim’s diverse professional background, ranging from small startups to international media and technology companies, has produced a skill set with particular strengths in Content Strategy, Product Management, Business Development, and Partner Management. Kim is also a former professional race car driver, instructor, and championship-winning mountain bike racer - which of course is critical to his expertise! 

 

• Sean Graffis, Community Marketing Manager - Sean is consulting in bringing community insights data from social media to his client’s gaming team and writing PR content for upcoming releases.  He brings six years of diverse experience and has the proven ability to be a voice for his customers for internal teams as well as guide his team on effective tone for different social media channels. Sean has been recognized for building community processes internally for Reddit and Twitter, as well as working with the Xbox Operations team to integrate social media processes and practices to gauge issue impact and acknowledge issues faster than before. Needless to say we’re thrilled to have this level of expertise on board team RedCloud!

 

• Elena Kislova, Consultant - Elena is delivering proactive and reactive product support to customers leveraging Microsoft’s newly acquired first-party technology. Her previous role with AT&T had her working with Public Sector customers – onboarding First Responders to digital experience in order to shop devices and manage accounts. Elena has made a positive impact in this role as a team lead, and is excited to start a new journey and expand her technical skills.

 

• Kelly Lyons, Support Ability PM - Kelly is consulting with her client to find gaps in customer-advocate interactions and make improvements to the overall seller experience with the goal of improving customer satisfaction. She brings 20 years experience working with Microsoft and Intuit in customer support improvement programs.  Her customer-first mindset has proven effective in gathering feedback to implement changes for the betterment of the organizations she has coached through improvements to their customer service/support groups.

 

• Sarah Pierson, Senior Consultant - Sarah is serving as a Systems Analyst on an Infrastructure Agile delivery team supporting business and technology objectives. She brings more than 15 years of diverse experience delivering systems analysis, configuration, implementation, and Electronic Data Interchange (EDI) support. She has worked in the areas of healthcare, information technology, finance, and supply chain management.

​We welcome this skilled group of pros to our team and look forward to seeing the success they bring our clients!