Whitepaper: Workforce Management

BELLEVUE, Wash. (February 20, 2018) – Across any industry that utilizes operational staff, standard workforce management (WFM) practices are implemented to derive the most value from the labor. These practices are used to calculate workload, predict work arrival patterns, and plan and schedule staff to respond to that workload.

The client strives to organize resources and tools to leverage the most efficient and cost-effective way to act on their core value of delivering an outstanding customer experience, regardless of time of day, region of the world, language spoken, modality chosen, or a consumer vs commercial customer basis.

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