Delivery Excellence

RedCloud’s client was seeking experts in workforce optimization, strategies, and technologies to optimize the forecasting and scheduling of a globalized team of customer support engineers. CHALLENGE A client was seeking to provide an overall workforce management (WFM) assessment, tool integration, BI and analytics, forecasting, pattern analysis, and custom...

Numerous stakeholders were creating an ever-expanding number and variety of sales materials to support the ongoing collateral needs of field and partner sales teams at a global software company. CHALLENGE Over time, critical resources for selling the company’s cloud-computing services devolved into an assortment of presentations without...