RedCloud’s client was seeking experts in workforce optimization, strategies, and technologies to optimize the forecasting and scheduling of a globalized team of customer support engineers. CHALLENGE A client was seeking to provide an overall workforce management (WFM) assessment, tool integration, BI and analytics, forecasting, pattern analysis, and custom...

Within a key division of a multinational software company, a dedicated team tracks and solves a real-time list of the largest and most systemic issues facing a suite of products. CHALLENGE Monthly reports help the team’s leadership make critical decisions about how and when to resource against...

Numerous stakeholders were creating an ever-expanding number and variety of sales materials to support the ongoing collateral needs of field and partner sales teams at a global software company. CHALLENGE Over time, critical resources for selling the company’s cloud-computing services devolved into an assortment of presentations without...

A multinational technology company created a sales support program specifically to address local country challenges for globally dispersed accounts, however quickly recognized the inability to both centrally manage the program and measure its effectiveness. CHALLENGE Both factors caused the company’s leadership to question the program’s effectiveness, and...