16 Jul Coming Together: July’s Practice Area Breakfast Recap
Summer can be a quiet time around the office but a perfect time to brush up on shared wisdom from each other. Last week, members of our team gathered together in the next installment of our ongoing Practice Area Breakfast Series. Scott Ekman, Patrick Guerrero, and Eric Melchior presented on the topic of “Healthcare Transformation: Leveraging Agile and Change Management”.
Our team members in attendance learned how RedCloud is strategically and diligently guiding clients through an improvement process of the customer experience in healthcare. Patrick and Eric shared an overview of the transition from the traditional business technology model to an updated data-centric model. This new, data-driven model provides clients with one place where data can be easily accessed – similar to what we as consumers are accustomed to in every other aspect of our lives. Becoming agile in the healthcare industry by utilizing the latest consumer facing technologies is a critical way providers and insurers can streamline processes and work more efficiently across departments.
During the presentation, Patrick introduced our team to Scaled Agile Framework (SAFe), providing an overview of where our clients stand in its use, as well as the plans for improvement to become more effective in this area. As Patrick explained, SAFe is a set of organization and workflow patterns intended to guide enterprises in scaling lean and agile practices. This approach is one of a growing number of frameworks that seek to address the problems encountered when scaling beyond a single team.
Patrick further explained how SAFe could benefit our clients through the promotion of alignment, collaboration, and delivery across large numbers of agile teams. This framework was developed by and for practitioners, by leveraging three primary bodies of knowledge: agile, lean and systems thinking.
Eric then took the stage and provided his expert insights into Change Management for the IT, the ADKAR model, and outlined how change can actually motivate employees when implemented correctly. For those unfamiliar with the ADKAR model, Eric reviewed how this approach focuses on five building blocks to change: Awareness, Desire, Knowledge, Ability and Reinforcement. This methodical approach to change in the workplace is a proven method for achieving organizational success.
While many of us are back and forth from the office in meetings and providing our clients with the “white glove” service we pride ourselves on, we recognize how critical to our success as a growing company to come together to share findings in our industries. A big thanks to Scott, Patrick, and Eric for their time and effort spent teaching others and bringing us up to speed on these topics. No doubt our entire team will take best practices and lessons learned from this healthcare centric presentation and apply them to their own projects.